Terms & Conditions

Payment of Goods

• Payment is required in full before your order will be dispatched unless prior arrangement has been made with management of Kenzico Professional.

• All major credit cards accepted. (Not AMEX). 

• We also provide Laybuy and Afterpay (only available to New Zealand and Australian customers).  Payments can also be made using Stripe for International credit card purchases.

Products and Pricing

• All prices shown on this website are GST inclusive and are in New Zealand dollars.

• Prices are subject to change without notice.

• All goods are subject to availability.

Delivery and Handling

• Delivery of goods in New Zealand is normally by Courier Post or NZ Couriers, however, we reserve the right to deliver goods by any other reasonable means. All parcels are sent by "Non-signature required" throughout NZ and freight delivered can be at risk.  Please allow 1 - 3 business days for delivery for items in stock if ordered and paid for by 12.00pm each day.  Delivery of items to Rural Destinations can take longer.  Delivery times are based on geographical location.

• Delivery of goods Internationally is by DHL Express. We have a flat shipping rate of $30 NZD minimum shipping to Australia and this is based on up to 2kg which will give you approximately 25-30 bottles of Kenzico gel. For other destinations the postage amount is calculated according to the price and items ordered.  We have a minimum order quantity of $50 for International orders.

• Delivery to key destinations is approximately 3-6 working days for Australia & 2 - 3 weeks for other destinations. This service provides door-to-door delivery service. 

• You agree that you will be responsible for all freight costs unless otherwise stated. Kenzico reserves the right to adjust your invoice, should actual freight costs exceed the amount already paid. You agree that Kenzico may debit your account accordingly.

• Large items or bulk orders may also incur additional delivery charges and we reserve the right to adjust these charges as may be appropriate.

• Once an order has been approved, further changes will incur an amendment charge. No back orders on International orders. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are the sole responsibility of the customer.

• Goods supplied to the a customer shall be at the Customer’s risk immediately on delivery to the Customer or into the custody on the Customers behalf, (which ever is done sooner) and the Customer shall insure accordingly.

• The company reserves the right to refuse supply.

Returns

• We take pride in customer satisfaction and our extremely high level of repeat business so will always do our best to ensure you are happy with your purchase. We describe and photograph our items accurately and honestly so you can be sure that what you see is what you get. If you are not entirely happy with an item please contact us within three (3) days of receipt and we will work with you to resolve the situation. The buyer will be responsible for all freight costs of returning items.

• Please contact us immediately if any item you receive is faulty and we will arrange either an exchange or refund including the cost of return freight. Items under warranty will be repaired or replaced.

• Please contact us immediately if you do not receive all the items you ordered or if you have received an incorrect item. We will rectify the situation and arrange the return of any incorrect items.

• All goods for return must be advised within 7 days from invoice date. Returned goods are subject to inspection and count before acceptance.

• Goods prone to contamination, opened cannot be credited

• All returns must be authorised before being sent - unexpected returns will not be opened and will be marked return to sender. All items returned must be in the same packaging and same condition as you received them. We package our items carefully and expect that you do the same.

• Please select your items of purchase carefully. We accept no responsibility for incorrect ordering.

• By accepting merchandise, the purchase accepts the terms and conditions.

Conditions of Use

PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods, services or products from this site. 
Acceptance of Agreement

You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site. 

Use of the Kenzico Professional Online Store and purchases of products from Kenzico Professional shall be governed by and construed in accordance with the laws of the New Zealand.

Copyright

All the content included on this web site, including all the text, graphics, photographs, logos, icons, buttons and images ("Content"), is the property of Kenzico Professional AUS/NZ or its content suppliers and protected by New Zealand and Australian international copyright laws. The compilation, collection, selection, arrangement, assembly, and coordination of all Content available on this web site is the exclusive property of Kenzico Australasia and protected by New Zealand and international copyright laws. 

All Content on this web site may only be used by you for personal shopping and information gathering. You may make copies of selected portions of the Content, provided that such copies are made only for your personal use and only if you maintain any proprietary notices contained in such Content. Any other use of the Content, including but not limited to, the reproduction, modification, distribution, transmission, republication or display for any other purposes is strictly prohibited.

Fraud

By becoming a member, you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your membership can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by Kenzico Professional Australasia in its sole discretion. If membership has been revoked, Kenzico Australasia reserves the right to refuse application or readmission to the membership program.

Editing, Deleting and Modification 

We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site. 
Limitation and Disclaimer of Liability

Our site and its contents are provided to you on an "as is" basis. We make no warranties of any kind, either express or implied, including by not limited to the implied warranties of merchantability, fitness for a particular purpose, or non infringement to the fullest extent permissible pursuant to applicable law. Although we use our reasonable best efforts to ensure the accuracy of the Content of our site, we make no representations or warranties as to the accuracy, correctness or reliability of the Content. There may be technical inaccuracies, typographical or other errors, programming bugs in this website or its contents. Further, we make no representations or warranties that the functional aspects of our site will be uninterrupted or error-free, or that our site or the server that makes it available are free of viruses or other harmful components. By using this site you acknowledge that its use is at your own risk.

Privacy Policy 

Our Privacy Policy as it may change from time to time, is a part of this Agreement.

Payments

 
You represent and warrant that if you are purchasing something from us that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honoured by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.